By placing an order, you expressly acknowledge and agree to be bound by all applicable company policies, terms, and conditions, whether or not you have read them. Your continued use of our services constitutes your acceptance of these terms.

Prior to purchasing traffic safety products, please check with the FHWA's manual on Uniform Traffic Control Devices (MUTCD).  Also please keep in mind that each state / local government may have unique and specific requirements for use, reflective sheeting and approval of traffic safety devices.

It is the responsibility of the customer, purchaser and or end user of the product to determine that the product to be purchased meets the specifications for their unique application and obtain from SC Supply Company, LLC or our suppliers/manufacturers any necessary certifications before purchase.  SC Supply Company, LLC will not be held liable for any items ordered which do not meet those unique specifications and all return polices apply.

Website Prices / Data / Specifications

Website prices, data specifications and products are subject to change without prior notice. SC Supply Company, LLC is not responsible for any typographical errors or errors in product data or specifications.

Payment Terms

SC Supply Company, LLC accepts all government agency purchase orders, all other purchase orders with approved credit, Federal Government Impact Cards, Visa, Master Card, Discover, American Express and company checks as a prepayment or with prior Net 30 day term approval.  

We DO NOT ACCEPT any of the following for payment of orders: VENMO, CASH App, Pay Pal, etc. If funds are received in our account through a cash application product, they will not be returned. It will be your responsibility to arrange for the retrieval of the funds through the original application and then present an accepted method of payment for your order.

Invoices are subject to a 3% service charge per month on past due balances. Invoice paid with credit card are subject to a 4% credit card charge.

SC Supply Company, LLC retains a purchase money security interest in all products supplied to you or the end user as collateral until full payment for all such products has been received. By accepting delivery of the shipped products by you the purchaser or your customer, you expressly acknowledge and agree to this policy as the purchaser of items listed. This security interest also extends to any products approved for return but not yet returned. Failure to remit full payment may result in enforcement of SC Supply Company, LLC’s rights under applicable law.

SC Supply Company reserves the right to charge a fee of up to $25.00 if the order is under the $150.00 and $175.00 (on Dicke products) minimum order amount with the exclusion of Flexstake products.

SC Supply Company reserves the right to charge a fee of 4% of total order for credit card transactions fees.

SC Supply Company, LLC will only ship to a continental US Port to the freight forwarder of your choice, we do not make arrangements with freight forwarders for you.

SC Supply Company, LLC does not allow your company to pick up product with your freight company from our warehouses except under special circumstances.

Once freight is delivered to your freight forwarder, our responsibility is complete. We can provide you with pallet dimensions and weight, commodity type, and Schedule B # / HTS code. If you have any Customs or shipping documents needed from us, we ask that you send us a blank copy of the form needed with your information filled in and we will complete the rest.

All fees from the freight forwarder, customs, and duties are your responsibility, we do not collect and or pay them.

Payment must be by Wire Transfer ONLY before the order is processed. 

No Checks: Our bank will not process any unauthorized checks sent to them. 

We DO NOT ACCEPT any of the following for payment of overseas orders: Checks, Credit Cards, VENMO, CASH App, Pay Pal, etc. If funds are received in our account through a cash application product, they will not be returned. It will be your responsibility to arrange for the retrieval of the funds through the original application and then wire the funds for your order

All Payments must be made in US Dollars in the exact dollar amount on your quote. We do not calculate exchange rates.

Quotes

All Quotes are quoted as all or nothing. Any changes that need to be made will result in the entire estimate being requoted.

We will do our best to honor estimates for as long as possible, however with the changing national / global economy, prices may fluctuate.

Changing Your Order

If an order is changed after it has been prepared for shipping and has not yet shipped, the order is subject to a change of order fee of no less than $10.00

Minimum Order

There is a $150.00 - ($175.00 on Dicke products) minimum order on traffic safety products excluding FlexStake®.  If your order does not meet the minimum, your order is subject to an under minimum order fee of up to $25.00.

Returns

To return an item:

Special order items cannot be returned for any reason unless the product is faulty as determined by the manufacturer or the wrong product was shipped according to the packing slip.

Returns will only be accepted with prior approval; credit will not be issued on unauthorized returns.

Product returned for any reason other than a defective item, can be exchanged for a similar product. You will be issued an in-house credit less a 25% restocking fee plus all freight charges.

Call our Customer Service Department at 800-640-1843 for authorization.  Please be prepared with the following information:

1. Invoice, order confirmation or packing slip number, if available

2. Item number and quantity to be returned

3. Reason for return

Upon authorization you will be instructed where to ship your return.

Requests for returns must be made within 14 days after delivery.

There will be a 25%  restocking fee on all returns other than defective goods or shipping errors (minimum charge of $25.00).

No returns will be allowed on special orders i.e.; customer imprinted items or items manufactured in a special customer requested color or non-standard color, unless items are defective.

Custom Flexstake orders (ie: posts with reflective applied) are subject to  20% fee. If the Flexstake item ordered is a special size (over 48" and deemed custom, the order is not returnable.

Returns will not be accepted if not in original condition, items will be returned to you at your expense and no refund given if it is determined that the items have been used or not in original condition.

Claims

If for any reason a package is lost or an item damaged in transit, we assume full responsibility for filing claims.  Just follow these simple instructions:

Count the number of cartons.  This must be the same as shown on the packing slip.  If not, sign the freight bill short before driver leaves.  Any sign of damage to the package(s) must also be noted on the freight bill.

Check shipment and report discrepancies immediately.  Shortages will not be allowed if not reported within 72 hours of receipt of goods.

UPS / FED-X will not always deliver all cartons on the same day.  Make sure the number of cartons shown on the packing slip has been received before claiming shortages.

If a shortage has been called in, but late received, please notify us immediately so paperwork can be corrected.

Freight Deliveries & Shipping

Minimum shipping and handling fee $15.98

Unloading of goods is the responsibility of the customer and may require a forklift.  We make every effort to inform you if a forklift will be needed.  Drivers DO NOT offload.

Additional charges will be added to your invoice for deliveries returned to the freight carrier or if additional shipping charges are incurred.

On normal shipments, exact delivery dates and times can not be predetermined.

If approved to use your own shipping company there will be a charge of $15 or 4% of your total order whichever is greater.

**FOR INTERNATIONAL DELIVERIES CALL 800-640-1843

What if I cancel my order or refuse delivery?

If for any reason you decide to cancel your order once it has been shipped (please see RETURNS above)

If you refuse delivery without authorization from SC Supply Company, you will be charged a 25% or $45 restocking fee (whichever is greater) plus all freight charges.

In addition, if a credit card was used to pay for your order and the order has been charged, a 9% processing fee will be incurred and deducted from any credit to be received in order to cover the fees SC Supply Company, LLC  has been charged.